Return Eligibility
Returns are reviewed for damaged, incorrect or eligible warranty-related items. The product should be unused, complete and supported with order details.
How To Request A Return
Customers can submit a request from the account area or contact support with order number, product name, reason and photos if needed.
Refund Process
Approved refunds are processed according to payment mode, product condition and internal review. Timelines may vary by payment provider and banking process.
Replacement Support
Where suitable, MNA Lighting may support replacement instead of refund for defective or transit-damaged products.
Non-returnable Cases
Installed, damaged-by-use, customized, bulk project, clearance or specially procured items may require manual review and may not be eligible for standard returns.